Canada Post Links

Need help navigating the Canada Post website?

Here are links to the most sought-after information about Canada Post’s commercial services. The links are divided into three sections:

I. General business links
II. Publications Mail and Neighbourhood Mail (formerly Unaddressed Admail) links

If you cannot find what you are looking for, contact Tina Ongkeko, Managing Director, Member Services, at tongkeko@newspaperscanada.ca.


I. General business links

Overview of Price and Service Changes
This page provides a central location for information about changes to Canada Post prices and services.
Commercial Service Network
Toll-free: 1-866-757-5480
Customer service help centre within Canada Post specially equipped to investigate problems encountered by commercial customers.

ADDRESS ACCURACY

Incorrect addresses and addresses that are incorrectly formatted are among the most common reasons for late or non-delivery of mail. Use the services at Canada Post to help you verify the accuracy of your data.
Find a Postal Code
Use this tool to validate a single address and view its correct format.
Data Services
Contact Data Services for information on the Address Accuracy program and to have your entire data file cleaned. Call 1-877-281-4137 or email data.targetingsolutions@canadapost.ca.

CONTAINERS

Order Canada Post-supplied containers and arrange standing orders by contacting:
National Equipment Container Facility (NECF) Order Desk Phone: 905-565-0480
Fax: 905-564-6830
Email: necfteo@canadapost.ca
Regional Equipment Coordinator
List of Regional Equipment Coordinators across Canada. New customers should call at least one week in advance in order to get the process set up.

USER GUIDES

Customer Guides
Customer Guides and other online documents have been redesigned. The content, presented in modules, will take you through the steps required to prepare your mailing. These modules are: Service Overview, Pricing, Designing, Preparing, Creating an Order, Depositing, and Paying & Terms.
Download Customer Guides for Publications Mail and Neighbourhood Mail (formerly Unaddressed Admail) here.
Mail preparation and presortation guides
Coming Soon – January 11, 2016:  Mail Preparation and Presortation guides will be found in the Customer Guides in the "Preparing" module.

ONLINE TOOLS

Electronic Shipping Tools (EST)
Prepare and pay for mailings and shipments online. For additional help, call the EST Help Desk: 1-866-511-0546
My Canada Post dashboard
Shortcuts to your account, orders, Online Business Centre, Precision Targeter, and more.
Popular Links
Special dashboard with popular links for new users.
Online Business Centre (OBC)
Access online tools and resources, including Electronic Shipping Tools (EST) Online.


II. Publications Mail and Neighbourhood Mail (formerly Unaddressed Admail) links

Publications Mail Neighbourhood Mail (formerly Unaddressed Admail)
Overview of Price and Service Changes

This page provides a central location for information about changes to Canada Post prices and services.
 
General Information
Customer Guide

Customer Guides and other online documents have been redesigned. The content, presented in modules, will take you through the steps required to prepare your mailing. These modules are: Service Overview, Pricing, Designing, Preparing, Creating an Order, Depositing, and Paying & Terms.
Delivery Standards

When your mail will delivered
How-To Guides NDG Presort Tutorial ⤓ Do-It-Yourself Checklist ⤓
Mail Preparation and Presortation Guide

Coming Soon – January 11, 2016: The Mail Preparation and Presortation guides will be found in the Customer Guides in the "Preparing" module.
Price Sheet
Induction Locations and Cut-off Times

When and where to deposit your mail
Key Support Documents

Central location for all documentation for your Canada Post service, including the above documents and more.